Shipping & Refund Policy
This page explains indicative delivery times, digital delivery methods, and refund conditions applicable to AUREVIX services.
1. Service delivery
AUREVIX primarily provides consulting and digital services. Deliverables are supplied electronically, through file delivery, access to an agreed environment, or another method specified in the quotation or order.
2. Indicative lead times
| Service | Indicative timing | Main deliverable |
|---|---|---|
| Discovery session | By agreed availability | Discovery summary |
| Technical assessment | 3–5 business days after scope and access | Structured assessment report |
| Consulting day | Agreed date | Work completed and summary |
| Integration | Scope-dependent, typically 5–15 business days | Integrated flows and tests |
| Software project | Scope-dependent, typically 10–30 business days | Delivered version / agreed items |
| Maintenance | According to agreed schedule | Planned corrections and improvements |
3. Factors that may affect timing
Timing may change because of access availability, client approvals, third-party dependencies, scope changes or technical constraints. Material timetable changes are communicated to the client.
4. Refunds
Services already performed are chargeable and are not refundable when the corresponding work has been completed. When a service has not started, any cancellation or refund request is considered against the quotation, order and circumstances of the engagement.
5. Refund requests
Requests should be sent to [email protected] with the client name, order reference and reason for the request.
6. Tailored digital services
Development, integration and maintenance work is delivered against an agreed scope. Specific acceptance, delivery and correction terms are set out in the applicable quotation or contract.