REFUND POLICY
A policy designed for professional service engagements.
Refund outcomes depend on the service, its execution status and the accepted contractual conditions.
Before work begins
When a service has not started, a cancellation request may be considered under the order conditions and any non-recoverable costs already incurred.
After work begins
For a service already underway, the amount corresponding to work performed and non-recoverable costs may remain due. Any refund request is reviewed against the accepted order.
Service issue
If there is a problem with the delivered scope, contact AUREVIX promptly with a precise description. A correction may be proposed where the issue falls within the agreed scope.